Shipping & Returns

Throughout lockdown we have adjusted to a routine of shipping once a week. As we are such a small team, we have decided to continue with this system for the time being. Orders will be shipped each week on Wednesdays.

UK 

Standard Shipping | £6 | 1-2 working days

Free on orders over £150

Click + Collect 

Local collection from our studio is now available between 12 - 2pm on Wednesdays. We will work to extend our collection times in the coming months.

International 

Express | £22 - 3-7 working days

Economy | £14 - 7-15 working days

Packaging

To ensure minimal waste, all of our packaging is either re-usable or compostable. 

Returns

Free UK Returns

We hope that you fall in love with your Henri purchase, however if you'd like to return or exchange an item we are more than happy to do so within the 14 working days time frame. UK returns can be posted back using the pre-paid returns sticker and dropping at your local post office. Please obtain proof of postage and keep it safe.

Exchanges will be sent free or charge or alternatively you can opt to keep your exchange as 'credit' for up to 60 days. Refunds will take between 5 - 14 days to process.

Please note that SALE items are exchange only. SAMPLE SALE items are non-refundable and non-exchangeable. For health reasons all face masks are also strictly non-exchangeable and non-refundable.

All returns should be sent to:

Henri

Studio 9

45 Vyner Street

London

E29DQ

Please remember that the goods are your responsibility until they reach us. We are not able to issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.