Shipping & Returns
Dispatches will be made once a week on Fridays to avoid unnecessary trips during the outbreak of Covid-19. Changes to our policy during this time are highlighted in blue.
UK | Free until further notice
UK | Orders over £150 - Free (2 - 3 working days)
UK | Orders under £150 - £5 (2 - 3 working days)
International Express - £18 (2 - 3 working days) - Currently suspended
International Economy - £12 (7 - 12 working days)
We will always try to process and ship you order in the quickest time possible. If you need your order by a certain date, please do get in touch and we will do all we can to make sure you receive your order on time.
UK | We will cover the price of your return - extended returns period of 45 days
We hope that you fall in love with your Henri purchase, however if you'd like to return or exchange an item we are more than happy to do so within the 14 working days time frame. Please note we do not cover the cost of returned items unless the item you received was damaged. We also suggest you obtain proof of postage.
Please note that SALE items are exchange only. SAMPLE SALE items are final sale (non-refundable and non-exchangeable).
Please send all returns to:
274 Hackney Road,
Please remember that the goods are your responsibility until they reach us. We are not able to issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.